In this episode, Rachael is joined by Ross Nibur, Director of Operations at Toast, an all-in-one restaurant management platform that empowers restaurants of all sizes to build great teams, increase revenue, improve operations, and delight guests.
Ross started his career as a prep cook. But then he pivoted into sales, and from there, into operations development and leadership. He has been at Toast for nearly six years, having moved from Director of Business Development to Director of Revenue, Operations, and Strategy to his current role as Director of Operations.
Ross was also recognized as one of the Top 10 Sales Development Leads in the World. Today, he shares how he built his operations team and how to successfully hire and train a high-performing group of operators.